FAQs

Questions

Almost all convention videos will be available for 14 days post the convention (until July 20, 2021) to watch if you missed something. Some videos might not be available.

You can find the convention schedule by visiting this #Convention link.  Simply click on day (e.g. 1-Jul, 2-Jul) to see schedule for that day. Link in Laaveo

Once you have logged in to the platform…

  • From the main page or eLobby of the platform, click on the Schedule button on the top right hand corner of the screen.
  • Here you have a calendar view of all the different sessions that will be happening during the Convention.
  • You can see the session details – like the type of session, the topic, the language, the speaker name and the room the session will be aired in.
  • You can also sort the schedule page based on these details by clicking on the button corresponding to the column you wish to sort by.
  • You also have the option to search for a specific session using key words in the search bar.
  • For sessions in progress or soon to air, you can click the video button/link to the far right and join the session.
  • For future sessions, you may click the star to the far left, to add or bookmark the session to your favorites list. Once added you will receive a notification when the session is about to start.
  • To access your favorite list, hold down on the arrow on the far left of the date bar until you can see the Favorites button/link and click on it, here you will see all of the sessions you have added as favourites in the order that they were scheduled.
  •  Once you favorite a session, you will get a notification, email to the email you used to login, and a pop up 10 minutes before it starts. To view your notifications, click on the black bell icon on the top of the page next to the Schedule, Souvenir, and donate buttons. Here you will see a list of your notifications, to  see all of your notifications, click on the view all button under the notifications.
  • From the main page or eLobby of the JAINA platform, click the “Donate” button on the top right hand corner.
  • The “Donate” will take you to a separate page where you can fill out the Donation form and make your generous donations to JAINA.
  • The JAINA team thanks you in advance for your donation.
    • From the main page or eLobby of the JAINA Convention 2021, click the “Souvenir” button on the top right hand corner.
    • This opens up a new page where you will find information and important quotes from our speakers
  • From the main page or the eLobby of the JAINA platform click on the “Auditorium” button/link on the left side of the page.
  • This will take you to the Main Auditorium page where you can view the Main event.
  • To see upcoming sessions, look at the far right side of the screen.
  • When there is no active session, there will be a timer counting down to the session start time of the next upcoming session; after which the Join Session button will be visible.
  • To join a live session, click on the Join Session button in the middle of the screen.
  • While a session is on, you may use the chat feature by clicking the arrow at the bottom right corner of the screen.
  • JAINA Convention 2021 virtual platform offers the flexibility of viewing the session on your TV; you can use Chromecast, Apple Airplay, or connect an HDMI cable from your computer to the tv.
  • From the main page or the eLobby of the JAINA Convention platform click on the first button/link on the bottom left of the page labeled Breakout Rooms.
  • This will take you to the page that displays all the Breakout Rooms.
  • There are 6 breakout rooms – Click on the Room you wish to enter.
  • Once in the Breakout Room of your choice, to see upcoming sessions, look at the far right side of the screen.
  • When there is no active session, there will be a timer counting down to the session start time of the next upcoming session; after which the Join Session button will be visible.
  • To join a live session, click on the Join Session button in the middle of the screen.
  • Once you have joined a session, you may use the chat feature by clicking the arrow at the bottom right corner of the screen.
  • From the main page or the eLobby, click on the button/link labeled “On Demand” on the bottom right of the page to access the On Demand page.
  • Here you will find previously recorded and aired sessions for you to watch on demand at your convenience. You may select the video you want to play.
  • To view the video in full screen, click on the two arrows at the bottom right; you click on the arrows again to go back to the small view
  • To go back to the On Demand page and view another video click on the back arrow at the top left corner of the page.
  • To go back to the main page or the eLobby click on the JAINA Logo.
  • From the eLobby, click on the button labeled “Temple” on the bottom right of the page this will take you to  the eTemple
  • Once you enter the eTemple you will be able to view the temple on the screen in the center of the page
  • To donate to JAINA, click on the bhandar on the bottom of the screen, this will take you to the donate page where you can donate to JAINA COnvention 2021
  • Once in the eTemple, to go back to the main page or the eLobby click on the back arrow at the top left of the page or click on the JAINA logo.
    • From the main page or the eLobby, click on the light blue button on the far right of the page labeled Exhibition hall.
    • This will take you to the Exhibition hall page where you can view all of the Exhibition booths.
    • To view more details on a booth, click on the image displayed above the booth to view the Booth Details page.
    • Once you enter the Booth, on the left side of the screen, you can find all of the booth details such as the company name, owner name, phone number, email, and website.
    • On the right side of the screen, you can find a list of products made by the company  and to view more details on a product, click on  the “more” button under the product of  your choice.
    • To contact the booth owners/representatives you have three options
    1. The first is the “Public Chat” button to commonly chat with the booth representatives and other attendees.
    2. The second is the “Private Chat” button to privately ask questions to the booth representatives.
    3. And finally you may call using the phone number provided.
    • Clicking one of the chat buttons, opens a small chat window in the middle of the screen.
    • To view more booths,you can scroll down.

To the download the Laveo app, go to the App Store on your Apple device or Google Play Store on your Android device and search for Laaveo

Almost all convention videos will be available for 14 days post the convention (until July 20, 2021) to watch if you missed something. Some videos might not be available.

  • To get help for navigating and using the JAINA Convention 2021, the “Help Desk” button on the center bottom of the main page or eLobby.
  • Here you can find the answers to common questions to help you attend, enjoy and make the most of the JAINA Convention 2021. You will also find training videos.
  • You also have the Chat option, from where you can click on the Online Chat button and chat with a JAINA Support Representative who will be able to assist you with your queries.

Last but not least, you send an email to helpdesk@jainaconvention.org for any additional help or feedback.

Laaveo platform allows two concurrent sessions login for single registered email Id, one using “Mobile” application and other using browser based device (desktop, laptop, tablet).  If two of same kind login is attempted then you will be prompted to login again with OTP code to verify your identity.  *Note: Even when using same computer but different browsers to login to Laaveo platform is considered as two separate logins. .

To avoid multiple login prompts it’s recommended to use the single browser and open different tabs as needed.

Based on the age you inputted while registering for the JAINA Convention 2021 you will be put in one of the four Next-Gen groups; Jain Connect, Kids Club, Youth Activities, or Young Jain Professionals.  If you have been placed in the incorrect group, you can request to be moved to a different Next-Gen group by asking a Help Desk representative to switch you to the correct one.

Yes, it is supported.  When you play a session video, on bottom right beside volume icon there will be option to cast

Recorded sessions will be available in the On-Demand section.

The schedule on Laaveo will be shown in your device local time.

No.  You are  not required to register for any sessions.

There is a button with four corners in the bottom right corner of the video screen to expand into full screen.

No.  Videos cannot be downloaded.

Yes, you can.  There is no restriction when you can leave or join the session.

Certainly.  Anyone who log into Laaveo platform can watch all JAB sessions.